Store Policy

 

Shipping

Shipping is charged at a flat fee of $10.00 per order (for a delivery timeframe of up to 10 business days), or $15.00 per order for Express Post (up to 4 business days). All items are sent with an authority to leave at street addresses only, due to courier restrictions. To arrange for your item to be carded and delivered to the post office, PO box, parcel lockers, or to have your item insured, please contact us directly after placing your order. Please note that additional charges will apply.

Orders over $150 are entitled to Free Regular Mail Shipping (for a delivery timeframe of up to 10 business days).

All items are sent via StarTrack. To trace your consignment, visit www.startrack.com.au.

 

Local pick up

Local pick up is not available at the moment. Do check back with us soon as we are working on it!

 

Returns/refunds

Our aim is to have you completely satisfied with your purchase. Every item is checked over carefully before we send it to you. Should you find your item faulty, please contact us to arrange a replacement or refund. Items are to be returned to us at your cost.

If you find that your item isn’t what you were after, you can return it (at your cost) for an exchange or full store credit, less shipping charges.

All items must be returned to us unopened, unused, in original packaging and within 14 days of purchase.

Please contact us here prior to returning any item.

Refunds or exchanges are not accepted on clearance stock. Refunds or exchanges are not available on baby carriers and other personal items, for hygiene reasons.

 

Payments

Payments are accepted by bank transfer or credit card through PayPal. PayPal offers safety and assurance for your purchase. You do not need to have a PayPal account to use this service. More information on PayPal can be found here on their website here.

 

Out of stock

Should the item your wish to purchase be out of stock, please contact us for details for when it will available to purchase.

 

Privacy

We value and respect your need for privacy. The information you provide us with is only used for us to process your order. We will not share your information with any outside parties – ever!

Likewise, we will not spam you with emails. Unless you have signed up for our newsletter, we will only contact you in regards to your order/s.

 

Pricing

All prices at are in AUD and are inclusive of GST. A tax invoice will be issued with your order.

 

Promotions/Sales

From time to time we will have special sales and promotions. To keep up to date with our latest deals, follow us on Facebook.

 

Clearance

Clearance items are discontinued stock and there will be no refunds or exchanges on these items. Once clearance items are sold out, we will not be stocking these particular items again.

Leave a Reply

Your email address will not be published. Required fields are marked *

All products tried and true